dg666 Privacy Policy

Introduction

Welcome to the dg666 Privacy Policy. dg666 ("the Platform", "we", "us", "our") operates the online betting platform accessible at dg666.io and is committed to protecting the privacy and personal data of every individual ("you", "the Player", "the User") who accesses or uses our services.

This Privacy Policy explains what personal data dg666 collects from you, why we collect it, how we use it, with whom we share it, how long we retain it, and what rights you have in relation to it. It applies to all services provided through dg666.io, including sports betting, live casino games, slot machines, crash games, promotional programmes, and customer support interactions.

This policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the complete agreement between you and dg666. In the event of any conflict between this Privacy Policy and the Terms & Conditions with respect to data handling, this Privacy Policy shall take precedence.

By accessing dg666.io, creating an account, making a deposit, or interacting with any feature of the platform, you acknowledge that you have read this Privacy Policy in full and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you must discontinue use of the platform immediately.

Data Controller

dg666 acts as the data controller for all personal data collected through the dg666.io platform. As data controller, dg666 determines the purposes for which personal data is processed and the means by which that processing takes place. dg666 is responsible for ensuring that personal data is handled in accordance with applicable data protection principles.

For the avoidance of doubt, individual third-party service providers engaged by dg666 — such as payment processors, KYC verification services, and game studios — process personal data as data processors on dg666's behalf and are bound by data processing agreements that restrict their use of your data to the specific purpose for which it was shared.

All data protection queries, access requests, and complaints should be directed to dg666 using the contact details provided in Section 15 of this policy.

Data We Collect

dg666 collects two broad categories of personal data: data you provide directly to us, and data collected automatically as you use the platform. The following table summarises the categories of data collected and the purpose for which each category is primarily used.

dg666 does not collect special category data (such as health data, racial or ethnic origin, religious beliefs, or political opinions) unless you voluntarily disclose such information in the context of a responsible gaming self-assessment or support interaction, and only with your explicit consent.

How We Collect Data

dg666 collects personal data through the following channels:

• Direct input: Data you provide when completing the registration form, submitting KYC documents, initiating a deposit or withdrawal, filling out a support request, or communicating with the dg666 team via email or live chat.
• Automated collection: Technical and usage data collected automatically via server logs, cookies, and similar tracking technologies as you navigate the dg666.io website and use its features. See Section 8 for full details on cookies.
• Payment processors: Transaction confirmation data received from mobile wallet providers (bKash, Nagad, Rocket, Upay) and card payment networks (Visa, Mastercard) when you make a deposit or withdrawal.
• KYC verification partners: Identity verification results, risk scores, and document authenticity assessments returned by our third-party KYC service provider when you submit verification documents.
• Fraud prevention services: Device fingerprint data, behavioural risk signals, and IP reputation data received from fraud detection partners to help protect your account and the platform from unauthorised access and abuse.
• Game studios: Aggregated gameplay and session data returned by game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and others) to facilitate game history records, bet settlement, and dispute resolution.

How We Use Your Data

dg666 uses the personal data it collects for the following specific purposes:

• Account creation and management: To register your account, verify your identity, manage your account settings, and maintain accurate records of your activity on the platform.
• Service delivery: To process bets, settle winnings, handle deposits and withdrawals, provide access to games and casino content, and deliver all other services that constitute the dg666 platform.
• KYC and fraud prevention: To verify that you meet the eligibility requirements for using dg666, to detect and prevent fraudulent activity, money laundering, and other financial crime, and to comply with applicable anti-money-laundering obligations.
• Customer support: To respond to your enquiries, investigate complaints, resolve disputes, and improve the quality of our customer service operations.
• Responsible gaming: To monitor your play patterns for signs of problem gambling behaviour, to enforce deposit limits, cooling-off periods, and self-exclusion requests, and to intervene proactively where we identify a potential risk to your wellbeing.
• Security and platform integrity: To detect and prevent unauthorised access to your account, to identify and block abusive or fraudulent behaviour, and to maintain the security, reliability, and performance of dg666.io.
• Marketing and promotions: To send you information about dg666 promotions, bonuses, and seasonal offers that are relevant to your account — but only where you have opted in to receive such communications. You may withdraw marketing consent at any time.
• Legal and regulatory compliance: To fulfil our obligations under applicable laws, to respond to lawful requests from regulatory authorities, and to exercise or defend legal claims where necessary.
• Platform improvement: To analyse usage patterns, conduct A/B testing, and improve the features, design, and performance of the dg666 platform based on aggregated and anonymised analytics data.

dg666 will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

Legal Basis for Processing

dg666 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our contractual obligations to you under the dg666 Terms & Conditions — including account registration, bet processing, payment handling, and customer support.
• Legal obligation: Processing required to comply with applicable legal requirements — including KYC identity verification, anti-money-laundering record-keeping, and responding to lawful requests from competent authorities.
• Legitimate interests: Processing carried out for dg666's legitimate business interests where those interests are not overridden by your rights and freedoms — including fraud prevention, platform security, responsible gaming monitoring, and analytics for service improvement.
• Consent: Processing based on your freely given, specific, and informed consent — including the sending of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Where dg666 relies on legitimate interests as the legal basis for processing, we have conducted a balancing assessment to confirm that the interests pursued do not override your fundamental rights. Details of these assessments are available on request.

Sharing Your Data

dg666 does not sell or rent your personal data to any third party. We share personal data with third parties only in the following specific circumstances, and only to the minimum extent necessary for the relevant purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independent data controllers for their own processing activities.
• KYC and identity verification providers: Your identity documents and verification data are shared with our KYC partner to confirm your identity and age as required by our platform policies and applicable law.
• Fraud prevention and security partners: Technical identifiers, device data, and behavioural signals may be shared with fraud detection services to protect your account and the platform from abuse.
• Game studios and software providers: Player session identifiers and gameplay data are shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi to deliver game content, record game outcomes, and support dispute resolution.
• Professional advisers: Legal advisers, auditors, and accountants may access limited personal data where strictly necessary in the course of providing professional services to dg666.
• Regulatory and law enforcement authorities: dg666 may disclose personal data to competent authorities, courts, or law enforcement agencies where required to do so by law, court order, or regulatory direction. We will notify you of any such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of dg666's assets, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer via the email address registered on your account before it takes effect.

Cookies & Tracking Technologies

dg666 uses cookies and similar tracking technologies (such as local storage, session tokens, and pixel tags) on the dg666.io platform. Cookies are small text files stored on your device that help us deliver a functional, personalised, and secure experience.

The cookies used by dg666 fall into the following categories:

You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will impair the functionality of dg666.io and may prevent you from logging in or placing bets. Disabling functional or analytics cookies will not prevent you from using the core services of the platform.

dg666 does not use third-party advertising or retargeting cookies. No cookie data collected on dg666.io is shared with advertising networks or social media platforms.

Data Retention

dg666 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data held by dg666:

• Account and identity data: Retained for the duration of your active account, plus a minimum of 5 years after account closure to comply with anti-money-laundering record-keeping requirements.
• KYC verification documents: Retained for 5 years from the date of submission, or longer where required by applicable financial crime legislation.
• Transaction and financial records: Retained for 5 years from the date of each transaction in accordance with standard financial record-keeping obligations.
• Betting and gaming history: Retained for the duration of your active account, plus 3 years after account closure for dispute resolution and audit purposes.
• Support communications: Retained for 2 years from the date of the final communication in each support interaction.
• Marketing preference records: Retained for the duration of your active account or until you withdraw consent, whichever is earlier.
• Technical and usage logs: Retained for 12 months on a rolling basis for security monitoring and fraud detection purposes.

Once the applicable retention period has expired, personal data is securely deleted from dg666's systems or anonymised such that it can no longer be attributed to any individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

Security Measures

dg666 takes the security of your personal data seriously and has implemented a layered set of technical and organisational measures to protect it against unauthorised access, loss, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and dg666.io is encrypted in transit using industry-standard TLS protocols.
• Encrypted data storage: Personal data held in dg666's databases is encrypted at rest. Encryption keys are managed separately from the data they protect.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-factor authentication (2FA): SMS OTP-based two-factor authentication is available for all dg666 accounts and is strongly recommended. Staff accounts with access to player data require 2FA as a mandatory control.
• Regular security audits: dg666's platform and data infrastructure undergo periodic independent security assessments to identify and remediate vulnerabilities.
• Incident response: dg666 maintains a documented data breach response procedure. In the event of a confirmed breach, affected players will be notified without undue delay via their registered email address.

While dg666 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your dg666 login credentials and for not sharing your password with any third party.

Your Rights

As a dg666 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact dg666 using the details provided in Section 15. We will respond to all verified requests within 30 days.

• Right of access: You have the right to request a copy of the personal data dg666 holds about you, along with information about how it is being processed. This is commonly referred to as a Subject Access Request (SAR).
• Right to rectification: You have the right to request correction of any personal data we hold about you that is inaccurate or incomplete. You may also update certain account details directly via your account settings.
• Right to erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. This right does not apply where dg666 is required by law to retain the data.
• Right to restrict processing: You have the right to request that dg666 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes. dg666 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications or non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right not to be subject to automated decisions: You have the right not to be subject to a decision based solely on automated processing — including profiling — that produces legal or similarly significant effects concerning you. Where dg666 uses automated tools for fraud detection or responsible gaming alerts, a human review is available on request.

Minors (Under 21)

dg666 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. dg666 does not knowingly collect, process, or retain the personal data of any person under the age of 21.

As part of our registration and KYC process, all players are required to verify their age by providing a valid government-issued identity document. Any account found to belong to a person under the age of 21 will be suspended immediately, any deposits held will be refunded to the original payment method, and all data associated with the account will be deleted from our systems without undue delay.

If you have reason to believe that a person under the age of 21 has registered an account on dg666.io or has submitted personal data to us, please contact us immediately at [email protected] so that we may take appropriate action. We treat reports of underage access with the highest level of urgency.

International Transfers

In certain circumstances, dg666 may transfer your personal data to third-party service providers whose systems or personnel are located outside of Bangladesh. Such transfers may occur in connection with KYC verification, fraud prevention, cloud infrastructure services, or game studio integrations.

Where personal data is transferred outside Bangladesh, dg666 takes all reasonable steps to ensure that the recipient provides an adequate level of data protection. Safeguards we rely upon include:

• Data processing agreements: Contractual clauses that bind recipient processors to data protection standards no less protective than those described in this Privacy Policy.
• Adequacy assessments: Prior to any international transfer, dg666 assesses whether the destination country or the specific recipient organisation provides adequate safeguards for personal data.
• Technical controls: Data transferred internationally is encrypted in transit and at rest, and access is restricted to authorised personnel with a demonstrated need to process the data for the specified purpose.

By using the dg666 platform and accepting this Privacy Policy, you consent to the transfer of your personal data as described in this section, subject to the safeguards outlined above.

Amendments

dg666 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will notify you via the email address registered on your dg666 account at least 7 days before the changes take effect. The updated policy will also be published on this page with a revised effective date.

Minor amendments — such as corrections to typographical errors, clarifications that do not change the substance of the policy, or updates to reflect new features that do not affect how your data is processed — may be made without advance notice. The effective date at the top of this page will always reflect when the policy was last updated.

Your continued use of dg666.io after the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should cease using the platform and may request deletion of your account and personal data in accordance with Section 11.

We recommend bookmarking this page and reviewing it periodically so that you remain informed about how dg666 protects your personal data.

Contact

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which dg666 processes your personal data, please contact our data protection team using the following details:

For data rights requests (Subject Access Requests, erasure requests, rectification requests, etc.), please include your registered username and a clear description of the right you wish to exercise. We will verify your identity before processing your request and will respond within 30 days of receiving a valid, verified request.

For responsible gaming related requests — including self-exclusion, deposit limit adjustments, or cooling-off periods — please refer to our dedicated Responsible Gaming page, or contact support directly at the email address above.